Colin McEnroe Show: Summer At An Indian Call Center
Americans are hotheads so never, ever, say where you're calling from
Published: Jul 25, 2011
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Flickr Creative Commons, chrisdlugosz
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Colin McEnroe Show: Summer At An Indian Call Center
Why do we get so freaked about outsourcing?
Some of the reasons are obvious. It's part of an actual exodus of jobs from the United States to places where wages are a lot lower.
But some of our discomfiture is more primal. We're bothered by the idea that the person on the other end of the line, collecting a debt or trying to figure out what's wrong with our smartphone, is thousands of trans-oceanic miles away. He doesn't live where we live. She doesn't share our points of reference.
We want to be helped or, for that matter, hassled by shadow versions of ourselves, not by The Other.
The other side of that, of course, is that the person on the phone may be better trained, harder working, more polite and more eager to help us than one of our fellow countrymen.
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