DSS Making Moves to Modernize

checking back in on the DSS Call center

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Arielle Levin Becker
Photo:Chion Wolf
DSS Making Moves to Modernize
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DSS Making Moves to Modernize

In May we spoke with Department of Social Services Commissioner Rod Bremby about his agency and its lack of manpower and technology. The shortfalls have resulted in long waits for services - and lawsuits claiming a need for more staffing.   On Monday they opened a new centralized call center - and got 11 thousand calls. Now, with new leadership and increased technology, DSS may be on the slow road to at least catching up to where they need to be.